In accordance with Swiss legislation, in particular the Ordinance on Price Indication (OIP) and the Federal Act against Unfair Competition (UCA), we provide the following information:
General Information
Business Name: Lailuna
Legal Form: Sole Proprietorship
Address: Steinmattstrasse 37, 4552 Derendingen, Switzerland
Email: team@lailuna.com
Phone: +41 782657890
Website: https://lailuna.com/
Website Hosting
Hosting Provider: Hostinger International Ltd.
Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Website: https://www.hostinger.com
Website Activity
The website https://lailuna.com/ is an online store operated by Lailuna.
All orders placed on the website are governed by our Terms and Conditions of Sale (T&C), which are available at any time on the website.
Intellectual Property
All content published on the website lailuna.com (texts, images, logos, videos, graphic elements, website structure, source code, etc.) is the exclusive property of Lailuna, unless otherwise stated.
Any reproduction, distribution, modification, or use without prior written authorization is strictly prohibited.
Personal Data
Lailuna complies with the Swiss Federal Act on Data Protection (nFADP).
Personal data collected via the website (orders, customer accounts, contact forms) is:
- Used solely for commercial and contractual purposes
- Stored securely
- Never shared with third parties without consent
In accordance with applicable law, you have the right to access, rectify, and delete your personal data.
For any request: team@lailuna.com
Secure Payments
Payments made on the website are processed through secure payment providers using SSL encryption technology.
Banking information is never stored on our servers.
Shipping and Returns
Shipping area: United state America
Order cut-off time: 2:00 PM (Europe Time)
Order processing days: Monday to Friday
Business hours: 9:00 AM – 2:00 PM (closed on weekends)
Detailed information regarding shipping times, costs, and return conditions is available in our Shipping and Returns Policy on the website.
Cookies
The website lailuna.com uses cookies to:
- Ensure proper website functionality
- Improve user experience
- Generate anonymous usage statistics
Upon your first visit, you may accept or decline cookies. You can also modify your cookie preferences at any time through your browser settings.
Liability
Lailuna makes every effort to ensure that the information provided on the website is accurate and up to date. However, we cannot guarantee the absence of errors or omissions.
Lailuna shall not be held liable for:
- Technical issues or website downtime
- Temporary service interruptions
- Content of external websites accessed via links
Dispute Resolution and Mediation
In the event of a dispute, please contact us first to seek an amicable solution:
If no agreement is reached, you may contact a recognized Swiss mediation body, such as:
Fédération Romande des Consommateurs (FRC)
Website: www.frc.ch
Applicable Law and Jurisdiction
These legal notices are governed by Swiss law.
Any dispute related to the use of the website shall be subject to the competent courts of Switzerland, unless mandatory legal provisions state otherwise.
Contact
Business Name: Lailuna
Legal Form: Sole Proprietorship
Address: Steinmattstrasse 37, 4552 Derendingen, Switzerland
Email: team@lailuna.com
Phone: +41 782657890
Website: https://lailuna.com/
Opening Hours: Monday–Friday: 9:00 AM – 2:00 PM (closed on weekends)
Order Cut-off Time: 2:00 PM (Europe Time)